Managing your reputation online has never been more important. Plan on guests talking about their stay–whether good or bad–at your property on sites like Facebook, Twitter and Trip Advisor. Guests love to talk about room cleanliness, customer service and especially WiFi.

This infographic includes a lot of helpful tips on reputation management and dealing with crises. Click for a larger version.

Have You Seen Your Online Reputation? [Infographic]
by MDG Advertising