Posts tagged hotel

Loews to offer free Wi-Fi to all guests at all hotels
Loews Hotels and Resorts is the latest chain to offer free Wi-Fi to all guests in their rooms, bucking the industry norm of charging for it, especially at higher-end properties.
The New York-based luxury hotel chain says every guest room at each of its 18 properties throughout North America will now be equipped with complimentary wireless Internet access.
“We look at it as a service our guests at Loews expect because they are getting it at home,” says Paul Whetsell, president and CEO of Loews. “I don’t think it’s sustainable to keep charging for it.”
Loews properties had been charging from $14.99 to $20 a day for Wi-Fi, depending on the market. Most of their lobbies had complimentary Wi-Fi. Now all of them will in addition to the guest room Internet.
Those guests who use an excessive amount of bandwidth will still incur a charge, however.
Several studies have shown that free Wi-Fi is one of the most coveted amenities among hotel guests. In a Hotels.com survey of 8,600 travelers worldwide, just 11% said they would be willing to pay for Wi-Fi when staying in a hotel.
The article goes on to point out that InterContinental Hotels Group will begin offering free Internet to its Rewards Club members. IHG, parent company of Holiday Inn and Crowne Plaza, is the largest hotel chain based on room numbers and has 71 million Rewards Club members worldwide.
More here.

Hotels that charge for WiFi
More and more hotels are dropping in-room WiFi fees. But there are still plenty out there with charges of $8, $15, even $25 per day. Some of these hotels may advertise “free WiFi,” but it is typically restricted to the lobby or common areas: you pay for in-room Internet access.
So who’s still charging? Here’s the list, as of Spring, 2013. And if you prefer to get your WiFi on the house, here’s a list of hotels with free WiFi.
Accor Hotels
– Mgallery Hotels
– Novotel Hotels, with the exception of a few in Europe
– Sofitel Hotels, except those in Europe, Africa and the Middle East
Carlson Rezidor Hotel Group
– Some Radisson Hotels
Boutique & Lifestyle Collection
– Affinia Hotels
– Morgans Hotels
– Swissotels
– Viceroy Hotels and Resorts
– Tune Hotels
– Thompson Hotels
Hilton Hotels Group
– Conrad Hotels
– Waldorf-Astoria
– Embassy Suite
– DoubleTree Hotels
Hyatt Hotels
– Park Hyatt Hotels
– Some Hyatt Regency and Grand Hyatt Hotels
InterContinental Hotels Group
– Crowne Plaza Hotels (some Crowne Plazas we deal with provide free WiFi. Best to ask.)
– Some InterContinental Hotels
Marriot Hotels and Resorts
– Marriott Hotels
– Renaissance Hotels
– Ritz-Carlton Hotels, with the exception of most of the newer establishments
– JW Marriott Hotels, with the exception of the newer ones
Starwood Hotels
– Luxury Collection Hotels
– Sheraton Hotels
– St. Regis Hotels
– W Hotels
– Westin Hotels
– A number of Le Meridien Hotels
Wyndham Hotel Group
– Dream Hotels
– Wyndham Hotels and Resorts
– Wyndham Grand Collection
– TRYP by Wyndham Hotels, with the exception of the newer establishments
Luxury Hotels
– Dorchester Collection
– Jumeirah Hotels
– Kempinski Hotels
– Mandarin Oriental
– Taj Hotels
– Trump Hotels in New York
– Some Orient-Express Hotels
– Some Rocco Forte Hotels

Hotels with Free WiFi
More and more hotels are dropping the WiFi charges to get online while you’re out of town. So who’s still charging? Who’s gone free? Here’s a list of hotels with free Wi-Fi in each guest room. Note that some hotels may require guests to sign up for one of their loyalty programs, but a number of them offer unlimited access.
Here’s the list:
Accor Hotels
– Ibis Hotel
– Mercure Hotel
– Pullman Hotels
Best Western Hotels
– Best Western
– Best Western Plus
– Best Western Premier
Choice Hotels
– Ascend Collection
– Cambria Suites
– Clarion Hotels
– Comfort Suites
– Comfort Inns
– Econolodge
– Quality Inns
– Sleep Inn Hotels
Carlson Rezidor Group
– Country Inn and Suites
– Hotel Missoni
– Park Plaza Hotels
– Radisson Blu Hotels
Boutique & Lifestyle Collection
– Ace Hotels
– ALT Hotels
– AKA Hotels
– Andre Balazs Hotels
– B Hotels and Resorts
– Citizen M Hotels
– COMO Hotels
– Desires Hotels
– The Doyle Collection
– Gansevoort Hotel Group
– Greystone Hotels
– Gem Hotels, Ascend Collection
– James Hotels
– Joie De Vivre Hotels
– Kimpton
– Palace Resorts
– Soho House
– Standard Hotels
– Swire Hotels
Hilton Hotels
– Hampton Inn Hotels
– Hilton Garden Inn
– Home2 Suites by Hilton Hotels
– Homewood Suites
Hyatt Hotels
– Hyatt Andaz Hotels
– Hyatt Place
– Hyatt House
– Summerfield Suites
InterContinental Hotels
– Candlewood Suites
– Holiday Inn Hotels, including Holiday Inn Resorts, Express and Club Vacations
– Hotel Indigo
– Staybridge Suites
Marriott Hotels and Resorts
– Edition Hotels
– Fairfield Inn Hotels
– Gaylord Hotels
– Residence Inn Hotels
– SpringHill Suites
– Towneplace Hotels
– Courtyard Hotels by Marriot
Starwood Hotels and Resorts
– Aloft Hotels
– Four Points by Sheraton
– Element Hotels
Wyndham Hotel Group
– Baymont Inn and Suites
– Days Inn
– Hawthorn Suites
– Howard Johnson
– Microtel Inns and Suites by Wyndham Hotels
– Night Hotels
– Ramada Hotels
– Super 8 Hotels
– Travelodge Hotels and Motels
– Wyndham Garden Hotels
– Wingate
Luxury Hotels
– Aman Resorts
– Anatara Hotels
– Four Seasons Hotels
– Montage Hotels
– Langham Hotels
– Peninsula Hotels
– Regent Hotels
– Shangri-La Hotels
– Trump Hotels outside of New York
Thanks to Hotel Chatter’s 2013 WiFi report for the list.

The problem with cheap bandwidth for hotel WiFi
For years, one Internet Service Provider (ISP) that services the majority of our markets could provide outstanding bandwidth at very affordable rates. While others were offering 5 Mbps plans, this provider was offering 25, 50 and even 100 Mbps plans at similar prices.
It wasn’t “guaranteed” or “managed” bandwidth, but it more than covered a hotel’s WiFi needs. It was reliable and affordable, and typically provided the bandwidth advertised. We recommended this ISP to any client within their service area.
In our experience, Western Canada led North America with fast, dependable Internet service.
Houston, we have a problem…
But there’s a problem. A big problem. Many homes and businesses bought into this ISP’s cheap bandwidth solution, to the point that the ISP’s network became saturated with more iPads, iPhones, laptops and smart TV’s than it could handle.
As a result, those 100 Mbps connections that served our hotels in the past aren’t delivering anywhere near that level of bandwidth now. Sure, a hotel may get close to the advertised speeds from time to time, but peak demand outside the hotel often brings these networks to their knees. It doesn’t matter how good the network is within the building, the incoming ISP connection limits the potential of any network. And because the connection varies so much, it’s impossible to predict service levels.
One of Liveport’s employees has the same 100 Mbps connection we recommended to hotels in his home. He’s located near an ISP hub station, so he’s used to seeing speeds on his home network near the advertised speeds. However, earlier this week his home network (along with the rest of the community) experienced the same issue many of our clients do. Take a look.
This is a bit technical but I’ll try to give you a picture of what’s going on and how it can affect your network. Let’s break down the numbers:
- It took 237 MS to ping a server. We expect to see this number below 5. That means it is taking more than 400 times longer than normal to connect to any website.
- Download speeds were 99.5% slower than the advertised speed. The network essentially ceases to function at this low of bandwidth.
- Upload speeds weren’t as severe but still came in at 65% slower than advertised speeds.
- Despite paying for one of the top packages (the last chart), this employee was getting speeds consistent with the most basic tier.
The bottom line is that this type of hotel Internet connection, though more than adequate in the past, may no longer meet the needs of your hotel.
A solution
With more than 400 hotels in service, we can see what works and what doesn’t. And we consistently see that hotels with a managed connection (such as fibre-optic or point-to-point wireless from companies like Terago) significantly outperform hotels on shared broadband networks. Premium WiFi simply requires a premium Internet connection. The cost is significant–usually 4-6 times more money than a shared connection–but because WiFi is the most important guest amenity, hotels going this route don’t look back.
Before you point to your hotel WiFi provider or look to switch your ISP, give us a call. We’ll let you know where your problems may be and how to fix them cost-effectively.

Liveport expands service to the UK
Liveport just keeps growing! In North America, we surged past 350 hotels in early 2012 and then expanded into Australia, which is already proving to be a great success. We have now taken the decision to open up in the UK as well, offering the same great product, service and price (in pounds, that is).
We’ll be officially launching in the UK on October 1st and we will be attending the Independent Hotel Exhibition in London on the 16th and 17th. If you can’t wait until October, we’d be more than pleased to hear from you if you’d like more info on how we can provide wireless in your hotel, fully supported 24/7/365 all for the great price of just £2.99 per room, per month. Visit Liveport UK here.
Thanks for helping to make Liveport a continued success!

iPad 2 users facing intermittent WiFi connection issues
If your guests are having trouble connecting to your hotel’s WiFi network with Apple’s iPad 2, they aren’t alone. Engadget is reporting that many iPad 2 users are having intermittent wireless connection issues:
Some things, they never change. Boys will be boys, free never really is, and iPads will have WiFi issues. If you’ll recall, the original Apple slate also had such troubling issues with maintaining a wireless connection that the folks in Cupertino actually made a promise to fix things in time. Eventually, that patch was indeed rolled out, but then we heard that iOS 4.2 was being pushed a bit due to — you guessed it — more WiFi issues. Now that the iPad 2 has made its way out into the adoring public’s hands, we’re starting to see a growing cadre of customers raising similar gripes.
Liveport’s support team has seen a higher than expected volume of calls from iPad 2 users–certainly more than the original iPad and other iOS devices–but the problem (thankfully) still seems limited to certain devices.
If you’re a Liveport client, we’ll walk your guests through our standard troubleshooting methods for iPads, but unfortunately, the issue won’t be fully resolved until Apple issues a software update.